Frequently asked questions
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All of our products are made with food-grade materials.
Brewer: borosilicate glass, stainless steel, BPA-free plastic, food-grade silicone.
Carafe: borosilicate glass, stainless steel, BPA-free plastic, food-grade silicone.
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Is your Dual-Filter draining slower than usual? That could be due to natural oil build-up from the ground coffee. Don’t worry - it’s totally normal and can be easily fixed!
Fill a medium-sized bowl with boiled water and a few drops of dish soap.
Soak your Dual-Filter in the mixture for 10 minutes.
Rinse well with water until you wash off all the soap residue.
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Yes! All of our products are made with food-grade materials including BPA-free plastic, stainless steel, silicone, and borosilicate glass.
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Our Dual-Filter can fit up to 3.5 oz or 100g of coffee grounds. Fill water to the top.
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There could be 2 issues related to this:
1) you didn't use enough coffee grounds. Our filter can hold up to 3.5 oz of coffee grounds. This will yield a nice, strong concentrate!
2) you didn't brew long enough. Try increasing your brew time. We recommend anywhere between 12 to 24 hours.
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Absolutely! Cold brewing tea is no different from cold brewing coffee! Fill your Dual-Filter with tea leaves of your choice, then brew on countertop or in fridge for 12-24 hours.
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All our parts are dishwasher safe! Be sure to place them on the top rack.
How to properly clean your Dual-Filter
Is your Dual-Filter draining slower than usual? That could be due to natural oil build-up from the ground coffee. Don’t worry - it’s totally normal and can be easily fixed!
Fill a medium-sized bowl with boiled water and a few drops of dish soap.
Soak your Dual-Filter in the mixture for 10 minutes.
Rinse well with water until you wash off all the soap residue.