Frequently asked questions

  • All of our products are made with food-grade materials.

    Brewer: borosilicate glass, stainless steel, BPA-free plastic, food-grade silicone.

    Carafe: borosilicate glass, stainless steel, BPA-free plastic, food-grade silicone.

  • Is your Dual-Filter draining slower than usual? That could be due to natural oil build-up from the ground coffee. Don’t worry - it’s totally normal and can be easily fixed!

    • Fill a medium-sized bowl with boiled water and a few drops of dish soap.

    • Soak your Dual-Filter in the mixture for 10 minutes.

    • Rinse well with water until you wash off all the soap residue.

  • Yes! All of our products are made with food-grade materials including BPA-free plastic, stainless steel, silicone, and borosilicate glass.

  • Our Dual-Filter can fit up to 3.5 oz or 100g of coffee grounds. Fill water to the top.

  • There could be 2 issues related to this:

    1) you didn't use enough coffee grounds. Our filter can hold up to 3.5 oz of coffee grounds. This will yield a nice, strong concentrate!

    2) you didn't brew long enough. Try increasing your brew time. We recommend anywhere between 12 to 24 hours.

  • Absolutely! Cold brewing tea is no different from cold brewing coffee! Fill your Dual-Filter with tea leaves of your choice, then brew on countertop or in fridge for 12-24 hours.

  • All our parts are dishwasher safe! Be sure to place them on the top rack.

    How to properly clean your Dual-Filter

    Is your Dual-Filter draining slower than usual? That could be due to natural oil build-up from the ground coffee. Don’t worry - it’s totally normal and can be easily fixed!

    Fill a medium-sized bowl with boiled water and a few drops of dish soap.

    Soak your Dual-Filter in the mixture for 10 minutes.

    Rinse well with water until you wash off all the soap residue.